Vantaa Info

Vantaa-info offers general guidance about services provided by the City of Vantaa and other public authorities, as well as support for the use of online services.

Introduction

Vantaa-info helps when you need information about services provided by the City of Vantaa. Vantaa-info also assists with the use the city's online services. Do not hesitate ask for help if you are not sure whom to contact in issues related to the city!

Vantaa-info also gives information about services provided by some other public authorities, as well as support for using their online services. Advice is given on, for example, services provided by the Digital and Population Data Services Agency…, Helsinki Region Transport (HSL), and the Social Insurance Institution of Finland (Kela).

You can contact Vantaa-info by telephone, chat or email or visit the service points located in Tikkurila, Myyrmäki and Korso.

Call, chat, send email or visit the service points

You can reach Vantaa Info by phone, chat and email or at service points. The service points are located in Tikkurila, Myyrmäki, and Korso.

Contact Vantaa Info in the way that suits you best!

Tel. +358 9 83 911. The line is open Mon-Wed and Fri 8-15:30, Thu 12-16:30. On Thursdays, at 8:00 - 12:00, you can leave a call-back request, if you wish. We will call you back the same day.
You can find the chat on the bottom right corner of this web page during its opening hours
See opening hours of phone and chat service also here: opening hours.

Tikkurila and Myyrmäki Vantaa Infos apply summertime opening hours from June 2 to August 10, 2025. Opening hours and contact information of Vantaa Info service points:

Email: vantaa-info@vantaa.fi

Vantaa Info is a discrimination-free zone

I will commit myself to the following principles when I transact at Vantaa Info:

I will behave appropriately and respectfully
I will not bully
I will not make assumptions about others
I will intervene in harassment and notify the personnel about it
I will ask for forgiveness if I act inappropriately
I will ask for help when I need it

Answer Vantaa Info´s customer satisfaction survey or give us feedback

Did you visit one of Vantaa Info's service points in Tikkurila, Myyrmäki or Korso? Take a moment to answer a short customer satisfaction survey and tell us how your visit went. If you wish, after filling out the survey you can enroll for a chance to win a Vantaa-themed prize. You will find the survey here.

When you call us, you will receive a text message after your call. The text message has a link to a short feedback survey. You will receive the message immediately after the call, and it is sent by "VantaaInfo". Thank you for answering our survey! It will help us to develop our services.

You can also send feedback on all Vantaa Info’s services through the city’s feedback channel.

Support for the use of online services

Vantaa Info helps you use the online services of the city and other public authorities. You can ask for help if you need to, for instance, submit an early childhood education application or attach a document to your digital application. The menus below list the services about which Vantaa Info will advise you.

For your security, Vantaa Info employees will not give an opinion on the content of online services, such as tell you what to write on an application. If you need help from an expert, Vantaa Info will advise you who to contact.Vantaa Info can also help you find a digital support provider that suits your needs, for example if you need help with using your own digital device.

At Vantaa Info service points in Myyrmäki and Tikkurila you can use a computer, a printer, and a scanner for a short period to take care of official matters. If needed, the staff can help you use these devices.

Printouts and photocopies related to taking care of matters with authorities (for example, documents for Kela “The Social Insurance Institution of Finland,” the Police, and the city) are free of charge. Other printouts and photocopies are subject to a charge. Browse the pricelist here: pricelist. The prints are always black and white.

Vantaa Info gives guidance about city services

Vantaa Info gives general guidance about the services provided by the city and digital support for using online services. At Vantaa Info service points, you can take care of matters requiring a personal visit, such as applying for a Sporttikortti (“Sports card”) or a schoolchild’s travel card, as well as submit documents addressed to the registry office of Vantaa. Read more detailed information about the services below.

Urban Environment department's customer service, tel. 09 8392 2242, serves on Mondays, Tuesdays, Wednesdays and Fridays at 8:00-15:30, on Thursdays at 12:00-16.30. On Thursdays, at 8:00 - 12:00, you can leave a call-back request, if you wish. We will call you back the same day.

Vantaa Info provides general information on urban environment matters. When required, you will be referred to an expert. Vantaa Info helps you use online services, such as the feedback channel and the lupapiste.fi website for applying for building permits. The employees will also help you to find local detailed plans online.

Customer service on parking control is provided by phone Mon-Wed and Fri at 10:00–14:00 and Thu at 12:00 - 14:00, tel. 09 8392 4191. On Thursdays, at 10:00 - 12:00, you can leave a call-back request, if you wish. We will call you back the same day.

Vantaa Info will give you general guidance, for instance, on payment issues related to parking control, as well as support for using the Helgapark.net website.

At Vantaa Info service points in Tikkurila and Myyrmäki, you can pay fees such as parking tickets and towing fees.

Guidance on other public services

Vantaa Info gives general guidance about the services of certain public authorities as well as support for using the online services of these authorities. Vantaa Info employees will not give an opinion on the content of e-services, such as tell you what to write on an application. If you need expert help, Vantaa Info will advise you who to contact.

At Vantaa-info service points, you can use a computer, a printer, and a scanner for a short time to take care of official matters. If needed, the staff can help you use these devices. 

The matters with which Vantaa-info will help you are listed below.

Vantaa Info gives information about the services provided by the Digital and Population Data Services Agency and helps you with the agency’s online services. When required, you can leave filled-out forms and other mail to be sent to the Digital and Population Data Services Agency at Vantaa-info.

Please note that you must contact the Digital and Population Data Services Agency directly if you need certificates such as a birth certificate or a life certificate.

At Vantaa Info service points, you can purchase a HSL card as well as top up your card either with a season ticket or value to pay for individual journeys. You can also update your discount entitlement, name and address on your travel card.

Vantaa Info helps if, for example, you have lost your HSL card or if it does not work. The staff also gives information about HSL's services and routes, and helps you with the use of HSL app. At Vantaa Info, you can pay with the most common debit and credit cards or in cash. Please note that it is not possible to top up your HSL card with ePassi app at Vantaa Info.

Vantaa Info gives information about the healthcare and social services provided by the Vantaa and Kerava welfare county and helps you use their online services. You can top up HSL card at Vantaa Info service points if you have been granted a promissory note. In addition, you can pay Vantaa and Kerava welfare county's invoices and leave filled-out forms and other mail to be sent to the welfare county at Vantaa Info.

Digital support and multilingual guidance at Vantaa Info

Vantaa Info regularly arranges free-of-charge guidance and information sessions focused on various subjects. You do not have to enroll in these sessions in advance. You can check the schedule on Vantaa Event Calendar. Read more detailed information about the sessions below.

If you need help with using your digital device, instruction is available on a weekly basis at Vantaa Info service points in Myyrmäki and Tikkurila. The instructors can also help you use different online services.

Check the schedule for instruction (“Kuntalaisten digi-info") on Vantaa Event Calendar (in Finnish):

Schedules for digital support at Myyrmäki Vantaa-info
Schedules for digital support at Tikkurila Vantaa-info

Events

tapahtumat.vantaa.fi

You will find Vantaa-info's guidance, exhibitions, and other events on the Event Calendar.

Premises and exhibition walls for rent

You can rent the premises of Myyrmäki and Tikkurila Vantaa Infos for events and meetings taking place in the evening and over the weekend. The premises are reserved through the Timmi reservation system.

You can also rent the exhibition walls of Myyrmäki and Tikkurila Vantaa Infos for your own use. Ask more about the walls and about reserving them by email: vantaa-info@vantaa.fi.

You will find more information about the premises and about reserving them on the service points’ own websites. The use of Vantaa Infos' premises are subject to the City of Vantaa’s terms of leisure use.

Vantaa-info Counselling